Cookie Policy

1. What Are Cookies

Cookies are small text files that a website stores on your device when you visit. They allow the site to remember information about your session — for example, that you are signed in — and to understand how the platform is being used so we can improve it.

Cookies can be session cookies, which are deleted when you close your browser, or persistent cookies, which remain on your device for a defined period or until you delete them.

2. How We Use Cookies

Enplace uses cookies for three purposes: to keep you authenticated and your session secure, to monitor platform health and catch errors, and to understand how features are used so we can make informed product decisions.

We do not use cookies for advertising, retargeting, or any form of behavioural tracking across third-party sites.

3. Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your authentication state, maintain your session across page loads, and enforce workspace security boundaries. Without them, you cannot sign in or access your kitchen workspace.

Legal basis: These cookies are set on the basis of legitimate interest and contractual necessity. They do not require your consent under EU ePrivacy rules.

• Authentication tokens — Set by Clerk to confirm your identity and keep your session active. Typically persistent for the duration of a remembered session (up to 30 days).
• CSRF and security tokens — Short-lived session cookies used to protect against cross-site request forgery.

Analytics Cookies

These cookies collect information about how you interact with the platform — which features you use, where you spend time, and where you encounter friction. We use this data to improve Enplace. No data is sold or shared with advertisers.

Legal basis: Your consent, which you can withdraw at any time via the cookie banner or your browser settings.

• PostHog analytics — Tracks feature usage events and session behaviour within the platform. Persistent, typically retained for up to 12 months.

Performance and Error Monitoring Cookies

These cookies help us detect and diagnose errors and performance issues in the platform. When something goes wrong, Sentry captures technical context (such as the page and browser version) to help us fix the problem quickly.

Legal basis: Legitimate interest in maintaining a stable and reliable service. Data collected is limited to technical error context and is not used to identify you personally.

• Sentry session identifiers — Used to correlate error reports within a single session. Session-scoped; deleted when you close your browser.

4. Third-Party Cookies

Some cookies are set by third-party service providers that we use to operate the platform. These providers process data under their own privacy policies, to which we link below.

• Clerk — Authentication and session management. Clerk may set cookies to maintain your sign-in state and enforce security policies. Clerk Privacy Policy.
• PostHog — Product analytics. PostHog sets cookies to track feature interactions and session behaviour for product improvement purposes. PostHog Privacy Policy.
• Sentry — Error and performance monitoring. Sentry may set a session identifier to group error events that occur during your session. Sentry Privacy Policy.
• Stripe — Billing and payment processing. Stripe may set cookies during subscription management and payment flows for fraud prevention purposes. Stripe Privacy Policy.

5. Managing Your Cookies

You have several options for controlling how cookies are used:

• Cookie banner: When you first access Enplace, you will be shown a cookie notice where you can accept or decline non-essential cookies (analytics).
• Browser settings:Most browsers allow you to view, block, or delete cookies via their privacy or security settings. Refer to your browser's help documentation for instructions.
• Opt-out tools: You can opt out of PostHog analytics tracking directly within the platform settings.

Please note that blocking or deleting essential cookies will prevent you from signing in and using core platform features.

6. Changes to This Policy

We may update this Cookie Policy to reflect changes in the platform, applicable law, or the third-party services we use. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

7. Contact Us

If you have questions about how Enplace uses cookies or want to exercise your rights under GDPR, please contact us at support@enplace.net.